FAQ

How are your products made?

Many of our products are made using trusted print-on-demand production partners, including Printify. This means each item is created after your order is placed, then printed and shipped directly from the production partner.

This allows us to offer a wider variety of designs and products while keeping our shop manageable and quality-focused.

Some items, such as crochet pieces, artwork, and select accessories, are handmade by our family. Product pages will note whether an item is handmade, print-on-demand, or personalized.

How do I place an order?

Ordering is simple. Choose the product you love, select your size, color, or personalization options if available, then add it to your cart and check out.

Whether your item is handmade or print-on-demand, the ordering process is the same.

How long does shipping take?

Because many items are made to order, please allow time for both production and shipping.

Estimated timeline:

Production time: 2–5 business days
Shipping time: 3–7 business days within the U.S.
Total estimated delivery time: 5–12 business days

Shipping times may vary depending on the product, production partner, destination, and carrier delays.

Can I send an item as a gift?

Yes! Our products make meaningful gifts for loved ones, caregivers, nurses, spoonies, and anyone who could use a little comfort or encouragement.

To send an item as a gift, enter the recipient’s shipping address at checkout.

What is your return and refund policy?

Because many of our items are made to order, we typically do not accept returns or exchanges for the following reasons:

Ordered the wrong size
Ordered the wrong color
Changed your mind after ordering
Entered incorrect personalization details
Entered an incorrect shipping address

However, we will always work to make things right if there is a problem with your order.

Please contact us within 7 days of delivery if:

Your item arrived damaged
You received the wrong item
There was a manufacturing or printing error
A glass or fragile item arrived broken

For damaged items or manufacturing errors, please include a clear photo showing the issue. If the issue affects multiple items with the same design, we may need one photo or video showing all affected items together.

Print-on-Demand Returns

Print-on-demand items are created specifically for you after your order is placed. Because of this, returns and exchanges are not supported for customer ordering errors, including wrong size, wrong color, or change of mind.

If your print-on-demand item arrives damaged or has a manufacturing error, we may be able to offer a replacement or refund. Please contact us as soon as possible with a clear photo of the issue.

There is no need to return damaged products unless we specifically request it.

Please note: For DTG/direct-to-garment products, small print placement variations of up to 0.5 inches may occur and are not considered defects.

What happens if my package cannot be delivered?

If a package is returned or delivery is unsuccessful because of an incorrect address, missing information, or failure to pick up the package, additional charges may apply for a replacement order.

Please double-check your shipping address before placing your order.

How do I contact you about an issue?

If there is a problem with your order, please contact us with your order number, a description of the issue, and clear photos if the item is damaged or incorrect.

We want you to feel cared for and will do our best to help.